Contact Us
We're here to help you with any questions or issues related to Ledger Live. Whether you need technical assistance, have questions about staking, updates, or need general support, our team is ready to provide the guidance you need. Reach out through the contact form below or use our official support channels for prompt assistance.
Customer Support
Our Ledger Live support team is dedicated to resolving your inquiries efficiently. We handle a wide range of requests including technical troubleshooting, account questions, device setup assistance, and guidance on using Ledger Live features.
Response Time & Availability
Our customer support team typically responds within 24–48 hours during business days. For urgent technical issues, we prioritize responses to ensure you can access your accounts and manage your cryptocurrency safely. Complex inquiries may require additional time for thorough investigation and resolution. We appreciate your patience as we work to provide accurate and helpful solutions.
Contact Form
Fill out the contact form below to submit your inquiry. Provide as much detail as possible to help us understand your situation and respond effectively.
Required Information
When completing the contact form, please include:
Full Name
Your complete name for proper correspondence.
Email Address
A valid email where we can send our response. Double-check for accuracy to ensure you receive our reply.
Subject
Brief description of your inquiry (e.g., "Firmware Update Issue," "Staking Question," "Device Connection Problem").
Message
Detailed explanation of your question or issue. Include relevant information such as device model, Ledger Live version, error messages, and steps you've already taken to resolve the problem.
Attachments (optional)
Screenshots of error messages or relevant information can help us diagnose issues faster. Never include sensitive information like recovery phrases or private keys in attachments.
Additional Communication Channels
Beyond the contact form, you can reach Ledger Live support through several official channels.
Email & Help Center
Email Support – Send detailed inquiries directly to our support email. We'll respond with personalized assistance tailored to your specific situation.
Help Center – Visit our comprehensive help center at support.ledger.com for instant access to troubleshooting guides, FAQs, setup instructions, and detailed documentation. Many common questions can be resolved immediately through our knowledge base.
Knowledge Base – Browse articles organized by category including device setup, software updates, security best practices, and feature tutorials. Use the search function to find specific topics quickly.